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Review 11/11/2010
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When my wife and I signed up with Del Rey Travel we received a voucher for 2 round trip tickets in the continental USA and a voucher for a week’s car rental (the vouchers allow you to fly when the company feels like giving you the tickets on the days they approve of) we were also guaranteed that they could beet any price that I can find online
because they use the same system that Priceline and orbits and other big online sites use.
There has been a few occasions that I wanted to just get away with my wife for the weekend so I called Del Rey Travel on a Monday or Tuesday in hopes to find something for the weekend but I wouldn't get a call back until Friday night or Monday morning, I wanted to surprise my wife for our anniversary so I called Del Rey Travel 3 weeks in advance and informed the person on the phone of my plans and asked him to call me back and if my wife answers to just leave a message for me to call him back, in true Del Rey Travel fashion the person called my wife back instead of me and told her about my plans, there goes the surprise.
I was flying back east for my fathers 75th birthday so once again I contacted Del Rey Travel 4 months in advance; it took 2 weeks to get a return call, in that time I found a price of $535.00 and when the agent did call back he said the best price out there was $625.00, when the birthday was 3weeks out I tried again hoping the prices might have gone down due to last minute flights and this time they never even bothered to call me back until 2 days before hand, while I was driving to the airport.
Now I get invites for presentations and offers from Travel Agency and Time Share Companies because my good friends at Del Rey Travel gave my name out, on top of that they still want there monthly payment for doing nothing and I literally mean DOING NOTHING.
How do we get away from the scam that is Del Rey Travel?
After my last post I was contacted by the Customer Service Manager Assita who asked if I could please come in and meet with her to try and smooth things out, after talking to Assita, Mark and Amanda K, it looks like we will be using Del Rey for my future travel needs.
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