Simstrips' review of SuperShuttle Los Angeles

SuperShuttle Los Angeles

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Customer Reviews & Ratings
Complaint Posted 4/2/2012
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Misleading company
We had two trips for which we "reserved" Super Shuttle's services (2 vans each for group trips) and paid the deposit, but one van never showed up for one trip and neither van showed up for the other. When we investigated, we found out that Super Shuttle doesn't guarantee their services, despite issuing a "confirmation number" when you book a reservation. This is misleading, because if one receives a confirmation for a reservation made then one expects to be picked up. But there is no guarantee one will be picked up, because the drivers and vans are not hired by Super Shuttle, but they bid on the trips and a trip may or may not be chosen. This is misleading and ineffective.
 
 
 
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Additional Business Information
Hours   Phone   (480) 609-3000 Address   8930 S. Beck Ave Suite 101
Tempe, AZ 85284
Website   http://www.supershuttle.com Email  
Contact   Kevin Dunbar Other  
 
 
 
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