Nancy K.'s review of Advanced Access

Advanced Access

Preferred Members
My Supernova
3.3 star rating 0 miles
Honest Website Marketing
4.8 star rating 0 miles
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 11/17/2009
. 1
. 0
Review 11/17/2009
We had purchased our web site service through Advance Access. On 9/24/09, I spoke with Andrew Farias and cancelled our service. On 9/24/09,(the same day we cancelled our service) there was a draft from Advance Access that had a transaction date and a post date of 9/24/09 and an additional $59.95 drafted out of our account.

I called to dispute this charge on 10/26/09 which was the day I received our credit card bill. Who ever I spoke with was going to check into the charge and get back to me. He never did.

On 10/29/09, I called again and talked to Alex Cooney. I was told that I would have to speak to Mike Lalonde. I called him on 10/29/09 and left a message. My call was not returned. I again called on 11/2/09 and left a message. To date my call has not been returned.

Advance Access bills in advance. The $59.95 taken out on 9/24 would pay for the days from 9/24 through 10/24. I would be paying for a full month after I had cancelled the service. This is unfair, unacceptable and dishonest. In addition, I have tried repeatedly to resolve this on my own, but have not been able to due to Advance Access employees’ lack of response.

Their customer NO-service is appalling and I would not do business with this company again. Even in a down economy, they have no desire to return customer calls, no desire to listen to a customer problem, and no desire to resolve a customer dispute. I would certainly hate to deal with them ever again.
 
 
 
Was this review helpful? (8)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (866) 518-1571 Address   8101 East Kaiser Blvd., Suite 300
Anaheim, CA 92808
Website   http://www.advancedaccess.com Email   natasha.hibbert@homes.com
Contact   Natasha Hibbert Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.