Ramiro D.'s review of Accord Appliance Repair

Accord Appliance Repair

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Customer Reviews & Ratings
Complaint Posted 2/29/2020
. 1
. 0
Service to repair a washer machine
Hi, On 1/12/2020 your company sent a technician to check our washer machine. After they called me from the security guard to let the technician in, I waited for about 15 mins so I went and check outside and the car was parked in my front door, so I went to ask the technician if he was ok to come in. He lowered the window and said in a rude way I WILL BE THERE AS SOON AS I AM READY. OK I thought he is probably having a bad day, so I went back inside. Another 30 mis went by and finally he came in (I had the garage door open). I had some clothes in the washer in the event he wanted to test (I do not use the machine, my wife does), so in a low voice I heard he said OVERLOADED, so he stared the washer and the noise started, he turned it off and that was it. He gave me a work order to sign, I asked him what was wrong and again in a rude voice he said I WILL LET THE INSURANCE COMPANY KNOW. His face look like he was angry at whatever was making him that way, I kind of got scared so I signed the work order and did not notice he did not write nothing in the problem line or any where else. He did check the machine for about 5 mins or so and left. BIG difference with the company that came to checked it again for a second opinion, how pleasant, as it should be the technician, and he spent about 25 mins checking the washer, he also opened a door that I did not know it had, and explain to me what was wrong (what do I know, but he took the time to do so), and said he had to take it to the shop to be fix. The company manager called AHS to order the parts, but I believe it was more expensive than a new one, so we are getting a new one. We had the machine for over I believe 20 years, I make sure I maintained clean inside and outside as the technician from the second opinion said, its the best washer that I see so clean and well maintained. I will never recommend your company, and I live in a 55+ community and we share experiences in or web pages which includes all of the Banning and Beaumont area of the 55+ communities homes. You should not have that type of individuals working for your company, it gives a bad reputation to all of you. Regards Ramiro Diazgranados (RETIRED) Director, IT Division Data Center & Helpdesk Services CALIFORNIA STATE UNIVERSITY, S.B. 
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm
Saturday 8:00am - 3:00pm
Closed Sundays
Phone   (951) 308-6686 Address   41636 Enterprise Circle North Suite B
Temecula, CA 92590
Website   http://www.accordappliance.com Email   service@accordappliance.com
Contact   Jessica Bayardo Other  
 
 
 
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