Review of JPMorgan Chase & Co.

JPMorgan Chase & Co.

Customer Reviews & Ratings
Complaint Posted 3/30/2020
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Locked Out of My Account with No Response / Resolution
My online account has been locked "due to suspicious activity" for about a week now. I have no idea what triggered this (I have received no notice, messages, warnings, etc), but, for some reason, I am still able to use my cards and accounts so apparently the "suspicious activity" is not serious enough to lock those (thankfully). I have been completely unable to access my personal or business accounts. This includes checking accounts, debit cards, credit cards, etc. I can't make payments to vendors. I can't transfer funds to pay payroll for my business. I can't monitor or pay for credit card charges. All in the midst of this coronavirus pandemic leaving many people with uncertainties surrounding finances. I have called every single day for about a week now only to be placed on hold. I have spent over 10 hours on hold. None of this time (all of which I have screenshots / proof of) does not include getting to actually speak to a person as that time has probably totaled 10 minutes. Every single time I get placed on hold the call either gets dropped or I'm just left on hold indefinitely (I usually hang up after about 2 hours). I have tried reaching out via Facebook, Twitter and Instagram as well. No response. I have tried emailing managers / executives. No response (not surprising). I have tried going through my local branch. Can't help me. I don't leave bad reviews. This may be my first actually. However, this situation is completely unnecessary, unprofessional and alarming as well (i.e. has CHASE been hacked or something? are they not able to handle situations like these?). I've been a customer all the back to when WaMu was around. I've referred tons of my clients to bank with CHASE and I've been loyal for well over 20 years. If / when this gets resolved I will have no choice but to move my accounts to another bank as I have lost all faith and trust in CHASE. What a shame. For what it's worth, some simple solutions for a company that should've had these things in place a long time ago to avoid losing customers like me and chasing away possible new ones... (1) Offer a live chat option on your site for when your phone lines are overwhelmed (2) Offer an option to receive a callback so customers don't have to wait on the phone (3) Don't have support channels on social media if you're not going to use them, it's insulting (4) Use your social media channels to communicate issues and provide updates I'm beyond disappointed, frustrated, angry, etc. CHASE has completely failed. I hope this review helps someone in choosing the best bank for them. If you value customer support and even a small feeling that the bank that controls your money actually cares about you then I highly recommend looking somewhere else than CHASE.
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Additional Business Information
Hours   Phone   (800) 242-7399 Address   270 Park Avenue
New York, NY 10017
Website   Email
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