william f.'s review of National Auto Loan Network

National Auto Loan Network

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Complaint Posted 7/12/2018
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NALN lying is not how you run a good business
I waited 12 hours before posting this review. Let me say I am very upset and disappoint in the fact that Analy Solorzano Lied to me. On july 10th 2018 Analy told me the loan to refinance my car was approved. She told me the due date, that I would save 42 dollars and that my rate drop to 9.99. I was told it was all approved and that I would get the documents to sign with in 2 hours on July 10th 2018 , I waited all day long looking for those documents, Analy never return my calls that da y , the next morning on July 11th 2018 she calls me saying she was out of the office on July 10th 2018 after she talk to me on the morning of July 10 due to a family emergency so I thought OK no problem., she tells me on the morning of July 11th that she would get my paper work together right away and get it to me to sign, 5 hours went by I could not reach her again. I left a voice me asking her to call me, 2 hours pass by after that voice mail. I also talk to a another man name Keith who said he would get back to me , I try calling again after 2 hours so I used my roommate phone and that is when I was finally able to reach Analy and at that point she told me she the loan was not approved or thrown back. Which ever the real reason was would has been acceptable but to lie to me and say it was approved and then string me along letting me think it was approved, not returning my messages is bad business and I am sorry I was tough, you don't lie. I read many reviews that stated similar stuff happen. This is not a way a business should run it's company. Analy and NALN should be ashamed NALN also block me on their Facebook page so I can not post a review there, wonder why lol
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Additional Business Information
Hours   Monday - Friday: 8:00am - 6:00pm Pacific Time Saturday:9:00am - 4:00pm Sunday: Closed Phone   (888) 391-3504 Address   3388 Via Lido 2nd Floor
Newport Beach, CA 92663
Website   https://naln.com Email   clanceym@mynaln.com
Contact   Mary C. Marek Other  
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