Hyundai Motor Finance

1.4 star rating Rating - based on 32 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 5/1/2020
Do NOT trust Hyundai Motor Finance
I am at end of my lease, I called Terry Lee Hyundai in Indiana and they emailed me the payoff (valid thru 5-15-2020). I got the loan from my Credit Union. I sent the check to Hyundai Financial from the credit union and then I got a letter from the... Read More »
Complaint Posted 4/20/2020
Hyundai Finance doesnt care about their customers
I had a 2016 hyundai accent that I paid for 3 yrs never late. I traded it in for a 2020 hyundai tucson a week before the government put a stay at home order and the president declared this a state of emergency. I am currently working maybe 4 hours... Read More »
Complaint Posted 3/13/2020
Do better HYUNDAI
Yes, I was late with a payment, but I paid the late charges now they want more money. When you call they don't know anything about you calling. Then they give other reasons why you have these unexplained charges. Their most common reason is, I am... Read More »
Complaint Posted 3/4/2020
Hyundai Motor Finance is the WORST COMPANY EVER! They’re customer service is horrible. I have had the same issue for a year and a half. Not only is my issue not corrected, but the agents never put any notes in the system so when I call back NO ONE... Read More »
Complaint Posted 3/4/2020
Worst ever!!! Will never buy another Hyundai again
I have been trying to get my name taking off a tittle of my car for four months now so I my ole lady can get her tag renewed in her name both of our names are on the tittle but the tag is strictly in her name with her birth month all I want is my... Read More »
Complaint Posted 2/14/2020
The worst
In order to complete state to state title transfer, I have been in contact with them since Dec 10th. The reps are ridiculously inefficient and nasty. NOBODY CARES ABOUT CUSTOMER COMPLAINTS. Hyundai Motor has been turning out decent cars lately, bu... Read More »
Complaint Posted 2/12/2020
I closed my loan three years back and they haven't released my title yet!!!! They have an electronic lien on the title and they don't know how to remove it and release for the state to issue my title. They have a bunch of unprofessional people wor... Read More »
Complaint Posted 2/5/2020
I'm not kidding - I have literally tried 7 times to add an account to the Hyundai Motor Finance page - following all instructions, using my account number and VIN number and for whatever reason it refuses to add my car to make a payment. I've li... Read More »
Complaint Posted 1/13/2020
Unbelievably BAD CUSTOMER SERVICE!!!!!
This company has horrible customer service on every level. We had issues at the service department, but this review is about the finance company. I don't know what computer system they use, but it's definitely anti-customer. They consistently send... Read More »
Complaint Posted 12/18/2019
I have NEVER dealt with this level of incompetence before and will NEVER expose myself to HMF again. You've been warned. Read More »
Complaint Posted 12/13/2019
Wouldn’t use Hyundai again
I bought a 2018 Elantra and was never late on any payments. After 14 months of payment.... my car was totaled in a hit and run. My Insurance paid off immediately also GAP. Yet it took 4 months for Hyundai Motor Finance to credit my account the rem... Read More »
Complaint Posted 12/13/2019
Shady company and representatives
Worst company ever! The system and the representatives are shady. They make it so hard to pay towards principal because they do not want you to pay it off. The representative that I spoke with did not even identify herself after I requested her na... Read More »
Complaint Posted 12/8/2019
Do not lease a car from them
They charge you for the most minor scratches. Plus, they charged me for peeling paint that was not associated with damage. Piss poor paint flaked off on its own and they charge me for it. Also, 400 dollar disposition fee for them to take vehicle a... Read More »
Complaint Posted 11/7/2019
They will screw you
Multiple things happened with them, early on I had to switch bank accounts, I told them on time they said they made the change to my file, for 3 payments they kept going to my old bank account which of course had no money in it. Then when they fin... Read More »
Complaint Posted 9/27/2019
Terrible Bank
They are absolutely awful, clueless and don't want to help. I deal with many auto manufacturer banks in my line of work and Hyundai is by far the worst. Terrible. Terrible. Terrible. One star is more than generous, Read More »
Complaint Posted 9/6/2019
Words cannot even begin to describe how much I hate this company. I leased a 2016 Elantra, set up auto-pay and paid my bill every month. Then I started getting collection calls on bills I had already paid, when I asked them what I was late on they... Read More »
Review Posted 12/16/2018
Overpriced double dealing
My mom bought a used Hyundai the 1st time about 6 years ago. She was thrilled. My Dad passed a few years earlier. She was having difficulty and then she was able to stat working full time again at 72 years old. So she bought a new car for herself.... Read More »
Complaint Posted 4/20/2018
Impossible to reason with these people and end-of lease nit-picking
First, let me say that the customer service people are responsive and helpful. The department responsible for paying the assessed personal property taxes, is another story. First of all, they pay anything sent to them without ever asking (me) if i... Read More »
Complaint Posted 2/7/2018
I leased my second vehicle from Hyundai. The first was no issue. I was allowed to turn it in early, even before all payments had been made. They did not charge me a dime......because I leased another vehicle from them. The end of the second lease... Read More »
Complaint Posted 1/5/2018
Worst agency ever!
The absolute worse finance agency I have ever gone through! First, once relocating from state to state and needing the title mailed to the DMV, it took them forever! This caused me to have to pay for three extensions! The fact that their represent... Read More »
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website Email
Contact   Richard Kirkreit Other  
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